Last Updated: August 31, 2026
At Rabbitgoo, we want you to shop with confidence. If you need to arrange a return, please use our self-service returns portal or contact customerservice@rabbitgoo.com before shipping so that we can provide the correct return address and instructions.
U.S. Returns and Exchanges
For eligible orders delivered to a U.S. address, you may request a return or exchange within 60 calendar days after delivery.
For an approved U.S. change-of-mind or sizing return or exchange using a Rabbitgoo-provided prepaid return label, a US$3 fee per prepaid label will be deducted from the refund or otherwise disclosed before the label is issued. The US$3 fee does not apply to a verified incorrect, missing, damaged, or defective item.
Returns Outside the United States
For eligible orders delivered outside the United States, you may request a return within 60 calendar days after delivery.
For a change-of-mind or sizing return outside the United States:
- the customer is responsible for arranging and paying for a trackable return shipment;
- Rabbitgoo does not currently offer direct international exchanges; please return the eligible item and place a new order;
- the US$3 prepaid-label fee does not apply because Rabbitgoo does not provide the U.S. flat-rate prepaid label for international returns; and
- import duties, taxes, brokerage fees, and currency-conversion charges paid directly to a customs authority, carrier, bank, or other third party are not normally refundable by Rabbitgoo.
For a verified incorrect, missing, damaged, or defective item, Rabbitgoo will cover reasonable return shipping costs and provide the remedies required by applicable law.
Return Approval and Item Condition
All returns must be submitted for approval. Please send an approved return within 14 days after approval unless Rabbitgoo provides different written instructions. If you arrange the shipment yourself, you must provide a valid tracking number.
For a voluntary or change-of-mind return, the item should be returned in its original condition: not used outdoors, washed, altered, damaged, or contaminated with pet hair or odor, and with its original tags, accessories, and packaging where reasonably possible. All returned items are subject to inspection.
Final Sale Items
Only an item expressly marked “Final Sale” before purchase on both the product page and in the cart is excluded from voluntary change-of-mind returns or exchanges. A sale or clearance price alone does not make an item Final Sale.
Final Sale restrictions do not apply to an incorrect, missing, damaged, defective, or materially misdescribed item, or where applicable law provides a non-excludable remedy.
Orders of US$400 or More
Orders with a merchandise total of US$400 or more are not automatically Final Sale and remain eligible under this policy.
For fraud prevention and delivery security, Rabbitgoo may review the order before fulfillment, request limited confirmation of order or delivery information, temporarily hold fulfillment while the review is completed, or require a delivery signature. An eligible return may require a trackable and, where appropriate, insured shipping method. Returned items will be inspected before a refund is issued to the original payment method.
Refunds
Once the returned item is received and passes inspection, Rabbitgoo will issue the approved refund to the original payment method within 48 hours. Your bank or payment provider may require additional time to post the refund.
Original outbound shipping is not refundable for a voluntary return unless required by applicable law. Original shipping will be refunded when the return results from a verified Rabbitgoo error, shipping damage, or defect, or where applicable law requires it.
Incorrect, Missing, Damaged, or Defective Items
Please report visible shipping damage within 24 hours of the carrier-marked delivery time. Keep the item, packaging, shipping label, and clear photos of the package and product.
Contact customerservice@rabbitgoo.com with your order number, the email address used at checkout, the product name and variant, a description of the issue, and clear photos where relevant.
Reporting after 24 hours may limit our ability to submit a carrier claim, but it does not automatically waive any non-excludable consumer right or any right relating to a defect discovered later.
Undeliverable Returns
If a return package is undeliverable because of missing or incorrect shipping information supplied by the customer, Rabbitgoo may deduct the resulting shipping cost from the refund to the extent permitted by applicable law.
Rabbitgoo.com Orders Only
This policy applies only to products purchased directly from rabbitgoo.com. Products purchased from an authorized seller must be returned to the original place of purchase and are subject to that seller’s return policy.
Statutory Rights
This policy provides commercial return terms and does not exclude, restrict, or replace any consumer guarantee, cooling-off right, warranty, or remedy that cannot legally be excluded under the law applicable to your purchase.
