Questions, answered

Measure your pet's neck and widest chest area, then compare both measurements with the size chart on that specific product page. Do not choose by weight alone. Our size and wear guide shows where to place the tape.

Measure once more with the tape snug but not tight. Prioritize the chest range, check that every adjustment strap has room in both directions, and use the product-specific chart. If you are still unsure, send your dog's neck and chest measurements to our care team before ordering.

The straps should lie flat without twisting. You should usually be able to slide two fingers between the harness and your pet. Check that the neck opening cannot pass over the head, the chest piece stays centered, and the straps do not rub behind the front legs.

A front leash attachment can help redirect a dog that pulls, while a back attachment is often convenient for relaxed everyday walks. If your harness includes both, you can choose based on the walk and your dog's training. A harness is a walking aid, not a substitute for training or supervision.

Start with accurate measurements and a snug two-finger fit. Dogs with narrow waists or deep chests may benefit from a multi-strap, escape-resistant design. No harness should be treated as completely escape-proof, so supervise your dog and recheck the fit before every walk.

After checkout, Rabbitgoo sends an order confirmation to the email address used for your purchase. If you do not see it, check spam or promotions folders and confirm that your payment was completed. Contact us with your name and checkout email if the confirmation is still missing.

Tracking is sent to your order email after the package ships. You can also use Rabbitgoo's tracking page. It can take a little time for the carrier's first scan to appear. If the package stops moving, contact our care team with your order number.

Delivery typically takes 2-5 business days, or 5-7 business days for some remote areas. Business days are Monday through Friday, excluding holidays. See the Shipping & Payment policy for current details.

Contact us as soon as possible. We will try to help before the order enters fulfillment, but changes or cancellations cannot be guaranteed after processing or shipment has begun.

Rabbitgoo.com currently does not support delivery to P.O. Box addresses. Use a complete residential or business street address at checkout to prevent delay or cancellation.

Rabbitgoo.com currently ships to the United States, Canada, Australia, and Singapore. Enter your shipping address at checkout to confirm availability. Returns outside the United States are more limited, so review the Returns & Refund policy before ordering.

Eligible Rabbitgoo.com purchases may be returned within 60 days of initial delivery. Items must be unused, unwashed, undamaged, and include the original packaging and product manual. Some products and order values have exceptions, so read the full Returns & Refund policy first.

All returns need approval. Submit your request through the Rabbitgoo Returns Center or email customerservice@rabbitgoo.com. Once approved, send the item back within 14 days and keep the tracking information.

Yes. Follow the return process for the original item. Rabbitgoo will ship the replacement size after the returned item is received and approved.

Rabbitgoo issues approved refunds to the original payment method within 48 hours after receiving the returned item. Your bank or card provider may need additional time to post the credit. Original shipping fees are not refundable.

Email customerservice@rabbitgoo.com within 3 days of delivery. Include your order number, a description of the issue, and clear photos. After the issue is confirmed, the care team will arrange the appropriate solution.

Rabbitgoo.com can only refund, exchange, or credit orders placed directly on Rabbitgoo.com. For purchases from Amazon or another authorized seller, use that retailer's return process and policy.

Loosen the straps before putting it on, center the chest panel, then tighten each adjustment point a little at a time. Keep both sides even and finish with the two-finger check. Walk indoors for a minute and recheck the fit before going outside.

Always follow the care label on your specific product. For most soft harnesses and leashes, gently hand-wash with mild soap and cool water, rinse thoroughly, and air-dry away from direct heat. Close buckles before washing and never use damaged gear.

Harnesses are designed for supervised walks and activities. Remove the harness during rest, crating, or unsupervised time to help prevent rubbing, snagging, or chewing. Check the skin and fit regularly, especially while a young pet is growing.

Let your cat sniff the harness first, then reward short indoor sessions. Increase wearing time gradually before attaching the leash. Keep the first walks quiet and brief, supervise closely, and never pull a frightened cat forward.

Use the Contact Rabbitgoo page or email customerservice@rabbitgoo.com. For order help, include your order number and the email used at checkout so the care team can locate the purchase quickly.

Include your order number, product name, size, and a clear description of what happened. For fit questions, add neck and chest measurements. For damage or quality issues, attach well-lit photos showing the entire item and the specific problem.