No worries with after-sales. We have a friendly customer service team to resolve all your concerns.
Please note that once an order has been placed, it cannot be edited or canceled. Orders are processed immediately to ensure timely delivery.
REFUND FOR UNCONDITIONAL RETURN
- Unconditional Return is available within 7 days upon receipt.
- Shipping costs for unconditional return should be covered by the buyer.
- When returning an item over $75, please use a trackable shipping service or purchase shipping insurance to make sure it can be delivered so that a refund can be released afterwards.
- A full refund can be released when an item is successfully returned in original package and unused condition.
REFUND FOR DEFECTIVE ITEMS
- For any defective items, please contact us by email (firstname.lastname@example.org) within the warranty period (30 days upon receipt).
- Please attach photos of the defective item and let us know your requirements.
- Once a defective item is confirmed, we will issue a refund for your order or send a brand new replacement for free as per your request.
- The 30 day warranty only covers defective products. If your pet does not like the product or you have ordered the wrong size/color, we grant you a 40% discount on your next purchase.
ADDRESS FOR RETURN:
To return the items, you must submit the copy of proof of purchase and contact our customer service team via email@example.com.