Policy on How To Request A Replacement
1. Contact our customer service team via firstname.lastname@example.org.
2. Upload a clear photo that that shows the entire product with the damage visible. Also, share your order number and problems for us to check easily.
3. Please keep in mind that we offer 30-days guarantee after you receive the package, for quality-related issues with a REPLACEMENT OR FULL REFUND.
Eligibility of Items for Return or Exchange
To return the items, Customers must submit the copy of proof of purchase and contact our customer service team via email@example.com.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception is defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case, the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, you must submit the copy of proof of purchase and contact our customer service team via firstname.lastname@example.org.